Sweatiquette & FAQs

Arrive Early:
Reach the fitness center at least 5 minutes before the session begins. Familiarize yourself with others and the environment
Reserve & Cancel in Advance:
Plan ahead and allow others as well as yourself to be prepared for a hassle-free workout
Scan QR Code:
Carry your phone to Scan the QR code at the fitness center before starting your workout. Request the personnel at the center to scan the code in case you are unable to do so due to an unforeseen reason
Dress to Sweat:
Dress appropriately to avoid discomfort during your workout
Be a Pro:
Switch off your cell phone, spit out your gum, keep the weights back in their place, and fold the mat after your workout. Most importantly, don’t forget to have fun
Reach us Easily:
Get in touch with us directly on the app for any information. We are more than happy to help

FAQs

What is FITPASS?

FITPASS is a priority pass to 4,000+ gyms, fitness centers, expert nutritionists, and A.I based training plans and much more. With the membership, you can workout anytime, anywhere at fitness centers and gyms in Delhi, Mumbai, Bengaluru, Pune, Chennai, Hyderabad, Gurugram, Kolkata, Noida, Jaipur, Ahmedabad and Chandigarh.

 

Membership Cycle

 

You can choose from 2 terms:

  • Monthly (1 month)             ₹999

  • Quarterly (3 months)         ₹2499

Your membership starts from the date and time of purchase of the membership. For example, if you've purchased a monthly membership on March 15th, then it will be valid till April 14th.

How long is the FITPASS membership cycle?

FITPASS membership cycle depends on the tenure for which you have opted .You can use it for a period of 1 Month / 3 Months / 6 Months from the date of purchase. For instance, you've purchased a membership on March 15th, 2018, and then it will be valid till April 14th, 2018.

When does my FITPASS start?

FITPASS membership starts from the date and time of purchase of the membership.

Can I attend any class/workout?

Yes, you may choose to attend any class or workout. With FITPASS, you have thousands of options – Gym workout, Zumba dance classes, Crossfit sessions, Pilates, Circuit Training, Kickboxing classes, Mixed Martial Arts training, Spinning, and Yoga classes among many. However, we urge you to reserve early as spots in popular workouts fill up quickly.

How many workouts can I attend?

We allow our users to workout at any gym or studio as many times as they please.

DELHI/NCR

In Delhi & NCR, you can visit a single gym or studio up to 5 times per month. Let us take an example; supposing there are 5 fitness centers in your locality, you can workout 5 times at each gym in a month. In this case, it gives you 25 workouts divided between 5 centers in a month.

OTHER CITIES

You may choose to attend any number of workouts at the same gym, if you please. However, we advise you to try out new and interesting activities at different fitness centers whenever you can.

We do not believe in limitations. However, we do hope that you do not overexert yourself by choosing, let’s say a full-fledged gym workout with an intensive kickboxing class in a single day. Nonetheless, if you can manage, we welcome you to workout as hard as you can.

Can I only attend 5 workouts in the complete membership cycle?

For Delhi NCR
Let's take an example for better understanding:
Suppose you have 5-6 gyms near your location, those could be Gym/Studio A, Gym/Studio B, Gym/Studio C, and so on. So you can workout at Gym/Studio A up to 5 times, then at Gym/Studio B up to 5 times and so on.

For other locations like Mumbai, Ahmedabad,Bangalore, Jaipur, Pune, Hyderabad
You can attend unlimited workouts at all our partner locations. We have a few unique agreements
where you can only workout up to 5 times in a month.

What if a brand has many locations?
That's great! We love to spoil you for choices. You can workout at any of the location.
How can I browse through the list of gyms near me or fitness centers near my area?

You can get all the information you need on the website or the app.

  • Open the FITPASS App
  • Select your current/preferred location on the top left
  • Click on ‘View All’
  • The screen will display all the available options
  • Filter or sort according to your needs

For instance, if you want to take Spinning classes or sessions, you can browse through all the available options near your area and choose as per your convenience.

I can’t make it to a workout. What is the cancellation policy?

No worries. Just cancel 90 minutes before the workout begins so that other members can book. You can reserve a spot at a workout just a minute before it starts. However, we suggest that you reserve a slot when you’re absolutely confident about your availability. 

In case you are unable to attend a certain slot, let’s say a Pilates class at 7 P.M, you can cancel it by 5:30 P.M. on the same day. If you miss this deadline, we request you to call us to inform us.

Steps to Cancel

  1. Open the FITPASS App
  2. Go to the ‘My Profile’ section
  3. Click on ‘FITPASS History’ in the menu
  4. Tap on ‘Upcoming Workouts’
  5. Select the workout you want to cancel and tap on ‘Cancel Workout’
How do I buy FITPASS Membership?

Start by downloading the FITPASS app

  1. Tap on ‘Get Membership
  2. Choose your plan
  3. Make the payment

Get. Set. Sweat.

How can I renew my FITPASS membership?
  • Go to ‘My Profile’ on the App
  • Click on ‘Extend Membership
  • Choose your desired plan
  • Make payment

Get. Set. Sweat.

What are the acceptable modes of payment to purchase FITPASS membership?

We offer several modes of digital payment:

  1. Credit & Debit cards (VISA/Master)
  2. Net Banking
  3. PayTM
How do I reserve my workout?
  1. Open the FITPASS App
  2. Select your Current/Preferred Location
  3. Click on ‘View all’
  4. Select any fitness center from the list or search your preferred fitness center
  5. Choose a slot (preferred time)
  6. Click on ‘Reserve slot’

Simple!

Get. Set. Sweat.

How can I scan QR Code or find URC Code?
  1. Open the FITPASS App
  2. Check bottom end of the screen
  3. Select the colored Sticky Tab
  4. Select ‘SCAN QR CODE’ (this option also shares the URC Code)

The option will be available 30 minutes prior to the workout timing. The Gym/Studio will be notified about successful scanning. If the QR code scan doesn’t work, then please share the URC from the FITPASS History

How do I check my workout history?

Go to ‘My Profile’ on the App and tap on FITPASS History. All the reserved workouts are listed there.

Can I make a last minute reservation?
We would recommend you reserve your workout early to enjoy a hassle free experience.
Can I make a reservation for my friend from my FITPASS App?

FITPASS membership is personal and non-transferable. You can only reserve workouts for yourself.

What is the refund policy for FITPASS membership?
All sales are final. Refunds will not be generated for any membership or products bought on the website/app.
What is FITFEAST?

FITFEAST is personalized and dedicated diet and nutrition assistance. Customized diet plans and real-time consultation with your personal nutritionist help you to achieve your fitness goals. For example, if you are attending cross fit sessions on a regular basis, our certified nutritionist will create a diet that will help you to get the best results. 

You may choose a FITFEAST membership for 1 or 3 months. We suggest you to get the membership for as long as you plan to hit gyms or other fitness centers in Delhi, Mumbai, Bengaluru, Pune, Chennai, Hyderabad, Gurugram, Kolkata, Noida, Jaipur, Ahmedabad and Chandigarh. Your FITFEAST membership begins from the date and time when you buy the membership.

How do I access FITFEAST on the App?

a) Open the FITPASS app
b) Click on FITFEAST
c) Provide your basic details like Age, Weight & Height etc through A.I. initiated form
d) Enroll for FITFEAST membership
e) On the basis of your details, a Personal Nutritionist will be assigned to you
f) You can initiate chat through the app to connect with your Nutritionist

What does FITFEAST membership include?

FITFEAST includes:
a) Real-time Nutritionist assistance on the app
b) Customized daily diets based on your lifestyles and preferences
c) 24x7 in-app chat with your Nutritionist
d) Calorie Counter to maintain a record of the calories consumed
e) Ease of scheduling calls with your Personal Nutritionist
f) Water tracker to help you track your water intake
g) Meal log to help you follow your assigned diets

What are acceptable ‘modes of payment’ to purchase FITFEAST?

You can pay for FITFEAST membership on FITPASS using the following modes of payment:
a) Credit / Debit cards (Visa / Mastercards)
b) Net Banking
c) PAYTM

How can I buy FITFEAST?
  • Tap on ‘FITFEAST
  • Select ‘Buy FITFEAST’ and choose the desired plan
  • Tap on ‘Buy Now’ and select the payment method
  • Enter your card details and tap on continue
How long is my FITFEAST membership cycle?
Once you buy the FITFEAST membership, you can use it for a period of 30 days (or 90 days) from the date of purchase. For instance, you've purchased a membership on March 15th, 2018, then it will be valid till April 14th, 2018.
When does my FITFEAST membership start?
FITFEAST membership starts from the date and time of purchase of the membership.
How can I start a chat with my personal Nutritionist?
  • Open the FITPASS App
  • Select FITFEAST
  • Tap on the Navigation panel on the right top corner
  • Select ‘Schedule A Call’ 
  • Choose ‘Today’ or ‘Tomorrow’ as per your convenience
  • Specify your convenient time slot
  • Click on ‘SUBMIT’

You will receive a call from your Personal Nutritionist at your suggested time slot.

How can I schedule a call with my Personal Nutritionist?
  1. Open the FITPASS App
  2. Select FITFEAST
  3. Tap on the Navigation panel on the right top corner
  4. Select ‘Schedule A Call’ 
  5. Choose ‘Today’ or ‘Tomorrow’ as per your convenience
  6. Specify your convenient time slot
  7. Click on ‘SUBMIT’

You will receive a call from your Personal Nutritionist at your suggested time slot.

How do I check the diet assigned by my personal Nutritionist?
  1. Open the FITPASS App
  2. Click on ‘FITFEAST
  3. Fill A.I. Initiated form (if applicable)
  4. Log in your previous meal and give your feedback (if applicable)
  5. Scroll options to the right of ‘Log a Meal’
  6. Click on ‘Show my Meal Log’
  7. Select the date you want to check the assigned diet for Scroll down to check your complete diet and nutrition plan
How do I renew my FITFEAST Membership?
  1. Go on the FITFEAST section in the main menu on the App
  2. Click on ‘Extend Membership
  3. Choose your desired plan
  4. Make the payment
What is the refund policy for FITFEAST membership?
All sales are final. Refunds will not be generated for any membership or products bought on the website/app.
What is FITPrime?

FITPRIME is a prime membership that offers extra benefits every time you renew your membership. It offers the following benefits:

FITPASS

  • Get additional 7 days with the 1 month membership
  • Get additional 15 days with the 3 months membership

FITFEAST

  • Get additional 7 days with the 1 month membership
  • Get additional 15 days with the 3 months membership

FITCOACH

  • Get 3 months extra with a purchase of 3 months
  • Get 6 months extra with a purchase of 6 months 

FITCASH

  • Get double cash back on referrals
How do I get to know the benefits of FITPRIME?

Follow the steps:
a) Open the FITPASS app
b) Click on the Profile section on the right top corner
c) Scroll the page & find FITPRIME
d) Tap on FITPRIME
e) The screen will show you all the benefits of FITPRIME

How to activate Prime membership?

Follow the steps:
a) Open the FITPASS application
b) Click on the Profile section on the right top corner
c) Scroll the page & find FITPRIME
d) Tap on FITPRIME and click on "Activate now"
e) Make the payment

What is FITCOACH?

FITCOACH is an A.I enabled training and coaching plans program that evolves and adapts to your needs and fitness goals. Personalized fitness routines and workouts curated to provide assistance through smart HD instruction videos with emphasis on form and technique.

How long is FITCOACH service?
Once you have purchased the FITCOACH membership, you can avail the services for a period of three months (or six months) from the date of purchase. For instance, you've purchased a membership on March 19th, 2018, then it will be valid till June16th, 2018.
When does my FITCOACH start?
FITCOACH services start from the date and time of purchase of the service.
What are the benefits of purchasing products from FITSHOP?
  • Exclusive top quality fitness and wellness products
  • 100% genuine and certified health supplements
  • Mega savings and price match guarantee
How can I browse products on FITSHOP?
  • Open the FITPASS app
  • Scroll through the homepage to find FITSHOP
  • Click on VIEW SHOP

The next screen will show all products available on FITSHOP

Why should I purchase products on FITSHOP?

Benefits of purchasing products from FITSHOP:
a) Exclusive top quality fitness and wellness products
b) 100% genuine and certified health supplements
c) Mega savings and price match guarantee

What is the refund policy for any products on FITSHOP?
All sales are final. Refunds will not be generated for any products bought on the website/app.
How many credits can I receive and how?

FITCASH credits depend on the code used by you.

  • Offers with different values are reflected in the App
  • You receive a credit of ₹100 each time you apply a referral code

When your friends or family download the app and register using your referral code, both parties receive ₹999 as FITCASH.

What is the price structure of FITPASS Membership?

FITPASS membership cost depends on its tenure.
For 1 month – Rs.999 (Exclusive of taxes)
For 3 months–Rs.2499 (Exclusive of taxes)

How can I get FITCASH?
  • By sharing your referral code with your Friends, Relatives etc.
  • By applying Coupon Codes offered by FITPASS
How much credit will I get and how?

FITCASH depend on the code that you use.
➢ Offers are reflected in our App and have different values.
➢ You will get a credit of Rs.100 each time your referral code is applied. This happens when your relative or friend or with whom the code is shared downloads the App and registers themselves using your referral code. Both, your relative and you will receive Rs.100 as FITCASH.

How can I activate the FITPRIME membership?
  • Open the FITPASS application
  • Tap on the ‘Profile’ section on the right top corner
  • Scroll down & find FITPRIME
  • Tap on FITPRIME and click on ‘Activate now’
  • Make the payment
How can I cancel a reserved workout?

Reserved workout can only be canceled 1:30 hours before the scheduled time. Please follow the steps mentioned below:

  1. Open the FITPASS App
  2. Go to the “My Profile” section
  3. Click on “FITPASS History” in the menu
  4. Tap on “Upcoming Workouts”
  5. Select the workout you want to cancel and click on Cancel workout.

Please be informed any cancelation made by you will not be counted in the number of workouts you are entitled to attend at a gym or fitness center for that particular month.

Is a cancelled workout considered as availed?

No. However, you are required to cancel a workout 90 minutes before it begins. In case you are unable to do so, please inform us ASAP.

How to check for the Gyms / Fitness Centre available in your location?

Please follow the steps mentioned below:
➢ Open the FITPASS App
➢ Enter your location
➢ All partner gyms / studios will be listed.

Does the FITPASS membership include sauna, steam bath, or other additional services?

FITPASS membership does not include sauna, steam bath or any other additional services. Access to these services depends solely on the discretion of the gym or the owner.

What is the refund policy for FITPRIME?

All sales are final. Refunds will not be generated for any membership or products bought on the website/app.

What is the duration of the FITCOACH Membership?

There are 2 FITCOACH membership options:

  • 3 months
  • 6 months

Your membership is valid for these periods from the date of the purchase. For instance, a membership purchased on March 19th 2019 will be valid till June 16th 2019.

How do I access FITCOACH?
  1. Open the FITPASS application
  2. Click on FITCOACH
  3. Fill in your details on the an A.I. initiated form
  4. Choose your Workout Plan based on your fitness goal – Shortcut to Shred, The Flat Tires, Power Abs, All Must Go and so on
  5. Enroll for FITCOACH membership
  6. Select ‘Today’s Workout’
  7. Follow the exercises and achieve your fitness goals
What is FITCASH? When does it expires?

A user gets FITCASH on applying various promotional codes. On purchase of a membership, a user can redeem their FITCASH, but can avail a discount of maximum 25% of total MRP. FITCASH has no expiry date.

Want to list your gym / fitness center with us?

We are always on the look out to partner with new gyms and fitness centers offering exciting workouts. To know more about partnering with us and growing your business, please share the following details on partners@fitpass.co.in :

Name of your Gym / Fitness Centre:
Name of the Concerned Person:
Contact Number of the Concerned Person:
Location of the Gym / Fitness Centre:

Our Partner Team will reach out to you after going through the details.

Join us in revolutionizing the Indian fitness industry!

How soon can I reserve a workout?

You can reserve a workout just a minute before the workout time, but we would recommend you reserve your workouts early to enjoy a hassle free experience.

What facilities are included in the FITPASS Membership?

With FITPASS, you get the freedom to workout anywhere and anytime across all locations. Facilities like Towel, Parking, Locker etc. depend on the sole discretion of the gym / fitness center.

How do I activate subscription?

FITPASS allows you to do away with the hassle of manually renewing your membership by opting for a subscription. It is applicable for all Visa and MasterCard Credit Cards and selected Debit Cards (Citibank, Kotak, ICICI, and Canara Bank). To subscribe, log on to your account and on the payment page, you will get the option to subscribe. 

Are there any extra charges on auto renewal/subscription?

Currently, there are no extra charges on the auto-renewal feature. With the subscription plan, you can concentrate on booking classes and fitness and forget about going through the payment procedure at the end of each term.

Can I pay cash for the subscription?

We only offer digital modes of payment for our subscription. Digital payment is hassle-free and updates your membership instantly. We are digi-friendly!

How can I cancel my FITPASS subscription?
We are a phone call away to help you find smart solutions to help you with your commitment to get fit and stay fit! 
  • Active members who have not claimed any offer (discount, cashback, period promotion, etc.) to activate their FITPASS subscription may cancel their subscription anytime in the first 14 calendar days of their membership period without any cancellation charges subject to non-utilisation of any FITPASS service in any manner and subject to FITPASS terms of use. In case you have claimed an offer to activate your FITPASS subscription, please request a call back or write to us at care@fitpass.co.in to help guide you basis your specific offer terms.
  • After the expiry of the first 14 calendar days of your active FITPASS membership, active members may cancel their subscription plans in accordance with the applicable terms and conditions contained herein and to be read in conjunction with the terms of use, any time within 72 hours of the next upcoming billing date of their ongoing subscription payment plan through the FITPASS mobile app or by writing to us at care@fitpass.co.in
  • Basis your ongoing subscription plan, any offer claims, etc., cancellation charges and fees (including administrative, processing, third party and all other applicable charges and fees) will apply and will need to be paid in full prior to any processing or confirmation of any pre-mature cancellation, changes, modification, deferment or the like of your ongoing subscription plan.
What is FITPASS-TV?

FITPASS-TV is your access to live workout sessions for you to work out at home in these unprecedented times. Get fit at home with instructions from expert trainers. Watch certified trainers conducting Boxing, Dancing, Strength Training, Pilates, Power Yoga, Full-body circuits, Functional Training, and Zumba online. All online fitness classes are based on bodyweight exercises and you can get fit even if you do not have dumbbells or other equipment. We urge you to stay consistent in order to make the best of these online workout sessions. Work out with your family for some healthy challenges and strive for better every day. The home workout classes on FITPASS-TV are curated to suit people of all ages and all fitness levels. We advise you to challenge yourself but within your limits. Please consult a doctor or a chiropractor before doing the exercises if you have an injury, chronic pain, or underlying health issues.

How can I watch online fitness classes on FITPASS-TV?

We have made watching LIVE workout sessions as easy as possible. You can watch all the available classes in your smartphone no matter where you are. You can use your mobile data to stream the online workout sessions but we recommend that you use a good Wi-Fi connection for uninterrupted streaming. If you can cast your phone on your TV or monitor, nothing better!

How do I join live workout sessions on FITPASS-TV?

It’s fairly simple. The first thing you need to do to get fit at home is to download the FITPASS application on your iOS or Android mobile. Follow the steps and register yourself. Next, you will see FITPASS-TV on the app home screen. Tap the Join Now button to get started.

Once you are in, you will see the schedule. Browse through the slots and choose whichever one suits you. You can join workouts in advance up to a week from the current date. Don’t forget to browse through the elapsed online fitness classes as well.

Are the trainers qualified to conduct live workout sessions?

Absolutely! All the trainers are certified in their respective fields. Most of them work as fitness instructors at gyms and fitness studios across India. In fact, you might even recognize some of them from your favorite fitness centers on the FITPASS network. Rest assured that the instructions you receive are coming from experience.

Can I get reminders for the upcoming workout sessions?

Sure thing! We synchronize the classes with the calendar application on your phone. You will receive notifications accordingly. So make sure you allow it. And if you think that you can log in without any reminders, please feel free to do it.

Can I get personal online sessions?

We are working on one-on-one Live classes and plan to launch the services soon. Till then, enjoy the currently available Live workout classes every day to stay fit and healthy while staying home.

What is the authenticity of your dietary recommendations?

All health and medical recommendations, reports, calculations, diagnoses, etc. are based on the official data provided by the National Institute of Nutrition. Please click here to find out the basis of our recommendations in detail.